Welcome to Crystal Pool Shop! These Terms and Conditions govern your use of our website (equipofspaandpool.com) and all purchases made through our online store. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for professional and residential pool owners, primarily serving customers outside of Asia and remote regions. By using our site, you confirm you are at least 18 years old or accessing with parental supervision.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and product designs, is the property of Crystal Pool Shop or our suppliers and protected by international copyright laws. Unauthorized use of any content is strictly prohibited.

User Responsibility: You agree not to reproduce, duplicate, copy, sell, or exploit any portion of our website without express written permission from Crystal Pool Shop.

2. Products and Services

2.1 Product Descriptions

We specialize in professional-grade pool equipment including:

  • Above Ground pools and accessories
  • Alarms & Timers
  • Balancers and beaded liners
  • Blowers and brushes
  • Filtration systems (Cartridge Filters, etc.)
  • Water treatment products (Chemicals, Chlorine Generators, Clarifiers & Enzymes)

We make every effort to display product colors and specifications accurately, but actual colors may vary slightly due to monitor settings.

2.2 Professional-Grade Equipment

Some products are designed for commercial use and may require professional installation. By purchasing these items, you acknowledge responsibility for proper installation and usage.

3. Ordering and Payment

3.1 Order Process

All orders are subject to product availability. We process orders within 1-2 business days (excluding weekends and holidays). You will receive an order confirmation email with details of your purchase.

3.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

User Responsibility: You warrant that all payment information provided is accurate and that you are authorized to use the payment method. All transactions are processed in USD.

3.3 Pricing

All prices are listed in US dollars and are subject to change without notice. We reserve the right to modify or discontinue products at any time.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  1. Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment (includes tracking and insurance)
  2. Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment (includes basic tracking)

Delivery times are estimates and may vary due to customs processing.

4.2 Shipping Restrictions

We cannot ship pool chemicals to certain locations due to safety regulations. Some Asian and remote regions are excluded from our shipping network.

5. Returns and Exchanges

5.1 Return Policy

You may return most items within 15 days of delivery if:

  • Item is unused and in original condition with all packaging
  • Return is initiated within 15 days
  • Proof of purchase is provided

5.2 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • All pool chemicals (including Chlorine & Bromine products)
  • Used filters (Cartridge Filters, etc.)
  • Opened containers of pool treatment products
  • Custom-ordered or special-order equipment

User Responsibility: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using trackable shipping for returns.

5.3 Refund Process

Refunds are processed within 5 business days after we receive your return. Original shipping fees are non-refundable, and a restocking fee may apply for commercial-grade equipment.

6. Liability and Disclaimers

6.1 Product Use

Crystal Pool Shop is not liable for any damages resulting from improper installation, misuse, or failure to follow manufacturer instructions for our products.

6.2 Limitation of Liability

Our total liability for any claim related to your use of our website or products shall not exceed the purchase price of the product in question.

6.3 Website Availability

We strive to maintain uninterrupted website access but are not liable for temporary outages due to technical issues beyond our control.

7. Privacy and Data Protection

Your privacy is important to us. All personal information is handled according to our Privacy Policy, which is incorporated into these Terms by reference.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site constitutes acceptance of the modified Terms.

10. Contact Information

For questions about these Terms or any other matter, please contact us at:

Crystal Pool Shop
2012 Lynch Street
San Francisco, US 94103
Email: [email protected]