Privacy Policy

At Crystal Pool Shop (“we,” “us,” or “our”), we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website equipofspaandpool.com or make purchases from our online store specializing in professional and residential pool equipment.

1. Information We Collect

We collect various types of information to provide and improve our services to pool professionals and homeowners worldwide:

• Personal Identification Information: Name, email address, phone number, shipping/billing address when you create an account or place an order for pool equipment.
• Payment Information: Credit card details (processed securely through PCI-compliant services), PayPal account information for purchasing pool chemicals, liners, filters, and other products.
• Transaction Information: Details about products you purchase from our extensive catalog including chlorine generators, beaded liners, and commercial-grade equipment.
• Technical Data: IP address, browser type, operating system, and other technical information when you browse our site.
• Usage Data: Information about how you interact with our website, including pages visited and products viewed.
• Communication Data: Records of your communications with our customer service team regarding pool equipment inquiries or orders.

2. How We Use Your Information

As specialists in pool maintenance solutions, we use your information to:

• Process and fulfill orders for pool chemicals, accessories, and professional equipment
• Provide customer support for both residential and commercial pool product inquiries
• Improve our website and product offerings based on the needs of pool technicians and homeowners
• Send order confirmations, shipping notifications, and invoices for your pool supply purchases
• Communicate about promotions, new products (like advanced chlorinators or commercial filters), or services relevant to the pool industry
• Prevent fraud and enhance the security of transactions involving high-value pool equipment
• Comply with legal obligations related to international sales of pool products

3. Data Sharing and Disclosure

We may share your information in these limited circumstances:

• Service Providers: With companies that help us operate our business (payment processors, shipping carriers for delivering pool chemicals and equipment, IT service providers) under strict confidentiality agreements.
• Legal Requirements: When required by law or to protect our rights, such as for international compliance with pool chemical regulations.
• Business Transfers: In connection with any merger or sale of company assets, with appropriate protections for customer data.

We do not sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As we serve customers globally (excluding certain remote areas), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws and implement appropriate safeguards for international pool product transactions.

5. Data Storage and Security

We implement robust security measures appropriate for an e-commerce site specializing in professional pool equipment:

• Military-grade encryption for all transactions involving pool chemicals and high-value equipment
• PCI DSS compliance for payment processing
• Regular security audits of our systems
• Limited access to personal data only to employees who need it to process orders for pool products
• We do not store full credit card details on our systems after transaction completion

While we take reasonable precautions, no internet transmission is completely secure. We encourage customers to use strong passwords when creating accounts to purchase pool equipment.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal data we hold about your pool product purchases.
• Correction: Update inaccurate information in your account, such as shipping addresses for chlorine generator deliveries.
• Deletion: Request deletion of personal data, subject to legal retention requirements for pool chemical sales records.
• Opt-Out: Unsubscribe from marketing communications while retaining transactional messages about your pool equipment orders.
• Restriction: Request limitation of processing in certain circumstances.
• Portability: Request transfer of your data to another service provider.

To exercise these rights regarding your pool supply account, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience when shopping for pool equipment:

• Essential Cookies: Necessary for site functionality, such as maintaining your shopping cart of pool chemicals and accessories.
• Performance Cookies: Help us understand how customers navigate our site to improve the shopping experience for pool professionals and homeowners.
• Marketing Cookies: Used to show relevant ads for pool products you may be interested in, based on your browsing history.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect functionality when ordering specialized pool equipment.

8. Children’s Privacy

Our website and pool products are not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements for pool product sales. We will notify you of significant changes through our website or email for customers with accounts.

10. Contact Us