At Crystal Pool Shop, we understand that when you’re creating your perfect aquatic retreat, timely delivery of your premium pool and spa equipment is essential. That’s why we’ve designed a streamlined delivery process that brings our global expertise right to your doorstep.
Our Shipping Promise
From our San Francisco headquarters to destinations worldwide*, we’re committed to delivering your:
- Professional-grade pool maintenance solutions
- Specialized equipment like chlorine generators and beaded liners
- Complete chemical systems and cleaning accessories
*Excluding select remote areas in Asia and other locations
Shipping Options Designed for You
Standard Shipping
$12.95 flat rate – Ideal when you need your pool essentials quickly
- Carrier: DHL or FedEx
- Processing time: 1-2 business days
- Delivery time: 10-15 business days after dispatch
- Best for: urgent replacements like cartridge filters or balancers
Free Shipping
No charge on orders over $50 – Perfect for comprehensive pool upgrades
- Carrier: EMS
- Processing time: 1-2 business days
- Delivery time: 15-25 business days after dispatch
- Best for: complete chemical kits or multiple accessories
What to Expect After Ordering
Our seamless process ensures your pool and spa products arrive safely:
- Order Confirmation: Immediate email with order details
- Processing: Our team carefully prepares your shipment within 1-2 days
- Dispatch Notification: Tracking information sent when your order ships
- Delivery: Professional handling by our trusted carriers
Our Satisfaction Guarantee
We stand behind every product we ship. If any item doesn’t meet your expectations:
- 15-day return policy from delivery date
- Easy return process initiated through our customer service
- Full refund or replacement for qualifying items
Ready to transform your pool or spa experience?
Browse our premium selection of pool equipment and enjoy worry-free delivery to your doorstep.
For any delivery inquiries, please contact our customer service team at [email protected]